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Protecting Your Security

We take your financial security seriously

Protect Yourself from the Latest Scams

Fraud Alert: Criminals are calling InRoads members posing as credit union employees. This can seem authentic, as the phone number being used looks like ours. Please remember, we will never call or text you to ask for your account number, card number or Digital Banking login. If you receive a call or text asking for this sensitive information, hang up and call us directly at 503.397.2376.

What is Email Phishing?: Fraudsters get trickier and trickier every year. Help protect you and your family by brushing up on your email scam knowledge. Click here to learn about email phishing.

Beware of Fraudulent Texts: If you receive a text message from the InRoads fraud verification department asking you to verify a recent purchase, it’s okay to answer yes or no. However, if the text is fraudulent, someone pretending to be from InRoads may then call you to attempt to get more information. If this happens, hang up immediately and call us directly at 503.397.2376. This will help protect your accounts and those of your fellow members. Remember that InRoads will NEVER initiate a call to you and then ask for your personal banking information.

Fraud Alert: Fraudsters are targeting members by impersonating InRoads via text and over the phone. Learn more about the scam and how to protect yourself. 

Watch Out for InRoads Impersonators: There’s a new scam out there. This one could catch just about anyone with a smartphone off guard. Here’s how it works: using a smartphone spoofing app, criminals are calling people all over the U.S. pretending to be from a local credit union or bank. Once they get a person on the phone, they then play the part of a member service representative from the financial institution. They falsely tell the potential victim there has been suspicious activity on their credit or debit card. All they need is the last 8 digits on the card, along with the expiration date and 3-digit code, to fix the problem. Once that information is retrieved, the criminals start their shopping spree.

InRoads will never ask for your private financial information. We already have it. If a legitimate InRoads team member calls you, we won’t ask for your credit card or debit card numbers, passwords, Social Security number, PINs and more. If you’ve received a call like this or worry you may have fallen victim to a similar crime, call us at 503.397.2376. You can also report it to the FTC Click here to learn about recognizing and reporting spam text messages.

How to Recognize and Report Spam Text Messages: You may have received texts from an unknown number and wondered if they were a scam. The Federal Trade Commission can help you learn how to recognize and report spam texts and avoid falling victim to text or phishing scams. Click here to learn about recognizing and reporting spam text messages.

All About Passwords

It’s important to change your passwords frequently. Changing your password might seem like a huge waste of time, but it’s been proven that password security is a top deterrent for online criminals.

IMPORTANT: InRoads will never ask you for your password over the phone. It’s not something we require to help with your banking needs. If you get a call from someone who says they are an InRoads employee, and they ask for your password or for other sensitive information beyond the usual identifying questions, hang up. Then call us back at 503.397.2376.

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