Some of our members recently experienced an increase in fraud. We believe it may be the result of a security breach that occurred in Burgerville restaurants earlier this fall. While the breach did not occur at the credit union, we know it is a difficult experience and an inconvenience for everyone involved.
We are concerned about this breach and are here to protect every member. We are already working with affected members to replace their cards free of charge. As additional protection, members can take advantage of the Card Valet app that InRoads offers. This smartphone app allows members to turn access to their card on and off as needed. Also, reporting any suspicious activity promptly is important. Luckily, members who experience card fraud generally aren’t liable for the fraudulent charges incurred.
Burgerville acknowledges the situation and offers this site with recommendations to victims: http://www.burgerville.com/security/
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If you are concerned that you may be a victim of fraud, please contact us at 503.397.2376.