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A message to our members about COVID-19

IN This Together

IN This Together means we’re all here for each other. As a community, our hearts go out to those affected by this unprecedented event. We’d like to thank you for doing your part. Doing our part, we’re here to serve your financial needs – whether that’s keeping you connected to your money with Online and Mobile Banking, or offering special assistance to make ends meet. Below are some of the ways we’re helping right now.

Member Assistance

During this unprecedented time, InRoads continues to be a resource for our members and our communities. To help you navigate through any financial hardship as a result of the COVID-19 outbreak, we’ve put new programs in place including*:

    • Emergency Assistance Loans: A zero interest loan up to $2,500 and no payments for 90 days to assist existing InRoads members to pay bills, rent, cover groceries, or other financial needs. Click here to apply. 
    • Personal Loans: We’ve lowered the rates on new personal loans to help those who may be seeking a little extra security in their wallets right now. We’re also offering no payments for 90 days. Click here to apply. 
    • Skip Payment: If you have an existing InRoads loan that qualifies, you may be able to skip payments for two months with no skip payment fee.
    • Pay loans by phone: We are currently waiving all pay by phone fees.
    • Rewards Checking requirements: We will waive the 10 debit card purchases per cycle requirement to receive rewards during this time.
    • Business Assistance Loans: Email us at [email protected] to request assistance with your current InRoads business loan(s) during this time.

We are here to work with you. Have a need that’s not listed? Reach out via email at [email protected], by phone at 503.397.2376, or our LIVE app and we’ll talk more.

Temporary Business Hours

InRoads Credit Union is closely monitoring the ever-changing conditions brought by the Coronavirus (COVID-19) and the recommendations from the Centers for Disease Control and Prevention (CDC), as well as state agencies. We are committed to the health and well-being of our employees and our members. That is why, in accordance with public guidance, we have temporarily closed all InRoads branch lobbies to the public.

Click here for our temporary business hours.

  • InRoads LIVE

    InRoads LIVE

  • Night Drop

    Night Drop

  • Merchant Appointments

    Merchant Appointments

  • Emergency Appointments

    Emergency Appointments

Scappoose

  • InRoads LIVE

  • Night Drop

  • Merchant Appointments

  • Emergency Appointments

St. Helens

  • InRoads LIVE

  • Night Drop

  • Merchant Appointments

  • Emergency Appointments

Rainier

  • InRoads LIVE

  • Night Drop

  • Merchant Appointments

  • Emergency Appointments

InRoads LIVE is here for you

We will continue to be available to you for routine teller transactions at our LIVE drive-thru locations.  The LIVE team is available Monday – Friday from 10:00am – 4:00pm for cashing checks, making deposits, loan payments, transfers, account questions and more.

InRoads LIVE app

Download the new InRoads LIVE app and be assisted face-to-face via video chat. You can ask questions, open new accounts, apply for loans, and more.

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InRoads LIVE teller

You’ll find InRoads LIVE ATM-like devices in the drive-thrus at each of our branches. No need to get out of your car or truck. Just touch the screen and let the friendly InRoads LIVE Teller know what you need to do. They’ll be able to help you with nearly anything including making a deposit, cashing a check or making a withdrawal. You won’t even need your ATM card.

InRoads LIVE on your desktop

Chat with InRoads LIVE from the comfort of home using your desktop computer or laptop. All you need is a webcam and a microphone to get all of your banking done with an InRoads LIVE representative.

Click here to launch InRoads LIVE.

Online & Mobile Banking

Online & Mobile Banking will also continue to be available. With Online & Mobile Banking you can deposit checks from anywhere using Mobile Deposit and pay your bills using Bill Pay.

Night Drop

The Night Drop boxes at each branch will remain open for deposit drop offs, and deposits will be processed throughout the day.

Emergency Appointments Available

For urgent requests, such as the need to obtain an instant issue debit card, email [email protected] or call 503.397.2376 to schedule an appointment. Be sure to provide a good callback number, your preferred branch location and day/time, and the nature of your request. You will receive an email or phone call from us prior to this time confirming your appointment or requiring additional information. Please allow a minimum of 24 hours for a response to your appointment request.

Business members can schedule appointments from 10am – 12pm, Monday – Friday for cash orders or other recurring needs. Please email [email protected] or call 503.397.2376 to schedule an appointment.

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Your Deposits are Insured at InRoads

Don’t forget that your deposits are still insured up to $250,000 by the NCUA. Additionally, you can access that money with your debit card at thousands of ATMs or via cash-back at the grocery store.

  • *Only members who have had a COVID-19 related financial hardship are eligible to apply for the above outlined programs. Emergency Assistance Loans are based on credit qualifications and have limits up to $2500. Payment example: $2500.00 loan amount, 0% APR, no payment for 90 days, then 18 monthly payments of $138.89. Must have an InRoads checking account in good standing with direct deposit. Limit one Emergency Assistance Loan per member. Must have been an InRoads member on or before March 15, 2020. Rates may change and are current as of 3/25/2020.