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IN This Together

IN This Together means we’re all here for each other. As a community, our hearts go out to those affected by this unprecedented event. We’d like to thank you for doing your part. Doing our part, we’re here to serve your financial needs – whether that’s keeping you connected to your money with Online and Mobile Banking, or offering special assistance to make ends meet.

What to Expect When You Visit a Branch

Branches are now operating normally. Contactless account access is always available by using InRoads LIVE at any branch drive-thru or with the smartphone app, via Online Banking, or give us a call at 503.397.2376.

If you’re not feeling well or have any COVID-19 symptoms, please stay home and do your banking online or with your smartphone. Those symptoms include a cough, shortness of breath or difficulty breathing, fever, chills, muscle pain, sore throat, loss of taste, loss of smell, as well as gastrointestinal issues.

Member Assistance

During this unprecedented time, InRoads continues to be a resource for our members and our communities. If you’ve experienced a financial hardship as a result of the COVID-19 outbreak, please reach out to us for assistance at 503.397.2376. For business members, please send an email to [email protected].

Contactless banking is here for you

Contactless banking is available 24/7 at inroadscu.org. InRoads LIVE drive-thru tellers, the InRoads LIVE app and the call center are available Monday – Friday from 8am – 6pm and Saturdays from 9am – 3pm.

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InRoads LIVE app

Download the new InRoads LIVE app and be assisted face-to-face via video chat. You can ask questions, open new accounts, apply for loans, and more.

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InRoads LIVE drive-thru teller

You’ll find InRoads LIVE ATM-like devices in the drive-thrus at each of our branches. No need to get out of your car or truck. Just touch the screen and let the friendly InRoads LIVE Teller know what you need to do. They’ll be able to help you with nearly anything including making a deposit, cashing a check or making a withdrawal. You won’t even need your ATM card.

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InRoads LIVE on your desktop

Chat with InRoads LIVE from the comfort of home using your desktop computer or laptop. All you need is a webcam and a microphone to get all of your banking done with an InRoads LIVE representative.

Click here to launch InRoads LIVE.

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Call Center

Our call center representatives are standing by to help with your banking needs. Please call 503.397.2376 to speak to an InRoads representative today.

Appointments Available

To request an appointment email [email protected] or call 503.397.2376. Be sure to provide a good callback number, your preferred branch location and day/time, and the nature of your request. You will receive an email or phone call from us prior to this time confirming your appointment or requesting additional information. Please allow a minimum of 24 hours for a response to your appointment request.

Business members can schedule appointments Monday – Friday for cash orders or other recurring needs. Please email [email protected] or call 503.397.2376 to schedule an appointment.

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