The credit union mantra of “people helping people” isn’t limited to just humans. Artificial intelligence (AI) can also help. Introducing Anna, the new InRoads Digital Assistant and virtual team member. With Anna, you can ask questions and get answers 24/7, including, “What’s the InRoads routing number,” or “How do I save for retirement.” Anna is an incredibly dedicated InRoads team member. She’s confident, professional, authentic and kind, with a healthy dose of hometown friendliness that members have come to expect from InRoads. Best of all, she doesn’t take vacations.
Get to Know Anna
Anna is continually learning and growing with each interaction she has. To prepare for her new role, Anna went through rigorous training to learn all about InRoads, including accounts, loans, and services, as well as financial wellness topics. Ask her anything, she’ll respond quickly and provide a link to her source.
Connecting with a Human is Easy
Sometimes, you just need to talk with a human to get the help you need. Rest assured, you can easily connect with a real-life InRoads team member. When requested during regular business hours, Anna will connect you to the right person for help on the spot. After hours, she’ll leave a note for an InRoads team member to follow up with you the next business day. Either way, Anna is doing her job so you can get back to your life.
Just Ask Anna
You’ll find the Ask Anna button on the bottom right-hand side of your screen each time you visit our website. Anna is looking forward to chatting with you.
FAQs
Yes. But if you feel more comfortable, a human InRoads team member is just a click or call away.
Yes. Anna is designed to tell you about special offers that could save you money, earn you more money, and save you time. She really loves helping folks!
Absolutely! When Anna encounters a question she cannot answer, she notifies a team member. Then, behind the scenes, Anna gets trained on the new topic so next time she’s asked a similar question, she’ll be able to respond.
No. Anna is a nice AI. Her only goal is to serve members, tell bad ai jokes, and learn all she can about InRoads.